message.created

Auth: Webhook signing secret (rk_whsec_)

Fired when a visitor sends a message.

Responses

200Event payload

{
  "id": "evt_550e8400",
  "type": "message.created",
  "created_at": "2026-01-15T10:00:00Z",
  "site_id": "660e8400-e29b-41d4-a716-446655440001",
  "data": {
    "message": {
      "id": "880e8400-e29b-41d4-a716-446655440003",
      "conversationId": "550e8400-e29b-41d4-a716-446655440000",
      "body": "Hi, I need help with my order",
      "senderType": "visitor",
      "createdAt": "2026-01-15T10:01:00Z"
    }
  }
}

{
  "id": "evt_550e8400",
  "type": "message.created",
  "created_at": "2026-01-15T10:00:00Z",
  "site_id": "660e8400-e29b-41d4-a716-446655440001",
  "data": {
    "message": {
      "id": "880e8400-e29b-41d4-a716-446655440003",
      "conversationId": "550e8400-e29b-41d4-a716-446655440000",
      "body": "Hi, I need help with my order",
      "senderType": "visitor",
      "createdAt": "2026-01-15T10:01:00Z"
    }
  }
}